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Frequently Asked Questions (FAQs)

Frequently Asked Questions

What is Ubi?

 

Ubi is a Nigerian health and wellness brand that offers personalized meal plans, meal kits, and holistic consultations. We focus on helping individuals manage chronic conditions such as diabetes, PCOS, hypertension, and high cholesterol through nutrition and lifestyle changes.

Who can benefit from Ubi’s services?

Anyone looking to eat healthier, manage a chronic condition, or improve their overall wellness can benefit from our services. We tailor our offers for individuals and families, as well as those seeking specialised care for conditions like PCOS, diabetes, hypertension, and high cholesterol.

How do I get started with Ubi?

 

Simply fill out our quick online forms—whether you’re requesting a meal plan, scheduling a consultation, or applying to join our specialist network. You can also contact us via WhatsApp, email, or live chat for personalized assistance.

Is my personal and health information secure?

 

Absolutely. We follow strict data protection protocols to ensure your personal and health details remain confidential and are only used for your personalized care and consultation.

How do the consultations work?

After filling out our consultation form, you can schedule a virtual session with one of our specialists. During the session, they will review your health history, discuss your needs, and help create a tailored meal plan and lifestyle strategy. Follow-up sessions are available for ongoing support.

What conditions do you support?

We specialize in managing:

  • Hypertension (High Blood Pressure)
  • Diabetes
  • PCOS (Polycystic Ovary Syndrome)
  • High Cholesterol

Our programs focus on nutritional strategies, lifestyle changes, and expert guidance that complement your existing treatments.

How can I order a meal plan or meal kit?

 

Visit our Meal Plan or Requisition page, fill out the respective form with your health and meal preferences, and choose your delivery schedule. We’ll process your request and have your meals delivered to your door in Lagos or nearby areas.

Can I consult with a specialist without changing my current medications?

 

Yes. Our specialists work to complement your existing treatment plans. We provide nutritional and lifestyle guidance that supports your current regimen and is always in line with your doctor’s advice.

I’m a healthcare professional; how can I join Ubi as a specialist?

 

We welcome certified Dietitians, Gym Instructors, and Gynaecologists to join our network. Visit our Specialist section, select your role, and complete the Specialist Application Form to get started.

What is the “My Journey with Ubi” partnership program?

 

It’s a unique initiative where individuals managing chronic conditions partner with Ubi to track their progress. This program serves as real-life case studies and reviews to inspire and help others. Partners can either financially support care or join our waiting list if funds aren’t available yet.

How do I join the “My Journey with Ubi” partnership program?

Choose the option that fits you:

Financial Partners: Complete the Financial Partner Application Form to invest in patient care and support.

Waiting List: If you’re interested in participating but aren’t ready to invest, fill out our waiting list form to stay informed about future opportunitie

What kind of follow-up support is available?

 

We offer ongoing consultations, regular check-ins, and periodic updates to your meal plans. This ensures that your nutritional strategy evolves with your needs and keeps you on track toward your health goals.

Can I cancel or reschedule my appointments?

 

Yes, you can pause, cancel, or reschedule your consultations or meal plan subscriptions with at least 48 hours’ notice. We strive to offer flexibility to accommodate your changing needs.

How do I contact Ubi for additional support?

You can reach us via:

 

Email: getubing@gmail.com

 

WhatsApp: Click to Chat

 

Live Chat: Available on our website during business hours

Phone:09049641001